Refund policy
RETURN & REFUND POLICY
Last updated: August 25, 2026
Our approach
Dashuri by J offers limited, individually crafted handwoven pieces. Each product is carefully inspected and quality-checked before it is packed and dispatched.
Our products are individual handwoven pieces and are therefore not offered with conventional sizing or exchange options.
Change-of-mind returns
We do not accept returns or provide refunds for change-of-mind requests, preference changes, or purchases made in error.
Exchanges
We do not offer exchanges. Our dupattas are individual pieces and do not have conventional sizing requirements.
Damaged, defective, incorrect or missing products
If your order arrives damaged, defective, contains missing contents, or is materially different from the product ordered, please contact Dashuri by J within 24 hours of delivery.
Every product is quality-checked before dispatch. Where a genuine issue is established, we will work with you to resolve the matter in accordance with this policy and applicable consumer law.
Mandatory unboxing video
Claims relating to damage, defects, missing contents, or an incorrect product cannot be considered without a continuous, unedited unboxing video.
The video must clearly show:
- The sealed package as received
- The shipping label
- The package being opened
- The contents being removed
- The product as received
The recording should begin before the package is opened and should continue through the unboxing process without cuts or edits.
This requirement is intended to document the condition of the package and product at the time of delivery.
Customers are strongly encouraged to record the complete unboxing of every Dashuri by J order. The unboxing video is mandatory evidence for any claim relating to damage, defects, missing contents, or an incorrect product.
Claim timeframe
Any claim relating to damage, defect, missing contents, or an incorrect product must be reported to Dashuri by J within 24 hours of delivery.
Please retain the original packaging, shipping label and all packaging materials until your claim has been reviewed and resolved.
Claims received after the 24-hour claim period may not be considered, subject to applicable consumer law.
Resolution of approved claims
Where Dashuri by J determines that a claim is valid, we will provide a replacement with the same product, subject to availability.
If the same product is unavailable, we will provide a refund for the affected product.
For an approved claim, Dashuri by J will bear the reasonable return shipping cost.
Refunds will be issued to the original payment method where applicable. The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.
Custom and special orders
Custom or specially commissioned products cannot be exchanged or returned due to a change of mind or preference.
Any claim relating to a defective, damaged, incorrect, missing, or materially non-conforming custom or special order will be handled in accordance with the claims process described above and applicable consumer law.
Important
Customers are strongly encouraged to record the complete unboxing of every Dashuri by J order.
The unboxing video is mandatory evidence for claims relating to damage, defects, missing contents, or incorrect products.
Please retain the original packaging, shipping label and all packaging materials until any claim has been reviewed and resolved.
Contact
For questions relating to returns, refunds, damaged or defective products, or to submit a claim, please contact us:
Dashuri by J
Operated by: Anil Menon alias Adithya
Legal Name: ANILMENON
Address: First Floor, 2, Dr. Radhakrishnan Nagar Main Road, Thiruvanmiyur, Chennai – 600041, Tamil Nadu, India
Phone: +91 95008 49467
Email: info@dashuribyj.com