SHIPPING POLICY

Last updated: August 25, 2026

Dashuri by J ("we", "us", "our") is committed to ensuring that your orders are processed and delivered safely and efficiently.

This Shipping Policy explains how orders placed through the Dashuri by J website are processed, dispatched and delivered.

Shipping within India

Dashuri by J currently ships within India only.

We do not currently offer international shipping.

Dispatch

Orders are normally dispatched within 1 business day after payment confirmation.

While we may dispatch some orders on the same day, our formal commitment is to dispatch within 1 business day.

Dispatch time refers to the time required for us to prepare and hand your order to our shipping partner. It does notrepresent the delivery time.

If there is an unexpected delay in dispatching your order, we will make reasonable efforts to inform you using the contact information provided with your order.

Delivery

Once an order has been dispatched, delivery time depends on the destination, courier network, working days, weather, operational conditions and other factors outside our direct control.

Indicative delivery times after dispatch are:

• Chennai & Tamil Nadu: 1–2 business days
• South India: 2–4 business days
• Rest of India: 3–7 business days

These are indicative transit times and are not guaranteed delivery dates.

Delivery timelines may vary depending on the delivery destination, courier operations, public holidays, weather conditions, unforeseen events and other circumstances beyond our reasonable control.

Shipping Partner

Orders are fulfilled through our logistics and shipping partner network, which may include Shiprocket and its associated courier partners.

The particular courier or delivery service used for an order may vary depending on the destination, availability and operational requirements.

Shipping Charges

• Orders of ₹15,000 and above: Free shipping
• Orders below ₹15,000: ₹300 shipping charge

The applicable shipping charge will be displayed at checkout before payment is completed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, address, city, state and PIN code, along with a valid contact telephone number.

Dashuri by J cannot be held responsible for delays, failed delivery or additional shipping costs resulting from an incorrect, incomplete or inaccurate shipping address provided by the customer.

If you realise that you have provided an incorrect shipping address, please contact us as soon as possible at info@dashuribyj.com.

We will make reasonable efforts to assist with an address correction before the order is dispatched. Once an order has been dispatched, we may not be able to change the delivery address.

Delivery Delays

Once an order has been handed over to the shipping carrier, delays caused by the carrier, weather, natural events, public holidays, service disruptions, incorrect or incomplete address information, or other circumstances outside Dashuri by J's reasonable control may affect the delivery timeline.

Customers will receive available shipment and tracking information where applicable.

If your order appears to be significantly delayed, please contact us at info@dashuribyj.com with your order details so that we can assist you.

Shipment Tracking

Where tracking information is available, we will provide the customer with shipment or tracking details after the order has been dispatched.

Tracking information is provided through the applicable shipping or courier service and may take some time to become active after dispatch.

Customers may use the tracking information provided to monitor the progress of their shipment.

If you experience an issue with tracking information or believe that a shipment has been delayed, please contact us at info@dashuribyj.com.

Failed Delivery

If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect or incomplete, the recipient refuses delivery, or for another reason attributable to the delivery circumstances, the courier may make additional delivery attempts or return the package to us.

If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept delivery, additional shipping charges may apply if the customer requests that the order be shipped again.

Where applicable, any cancellation or refund resulting from a failed delivery will be handled in accordance with our Refund Policy.

Damaged, Defective or Incorrect Products

Customers are strongly encouraged to record a continuous, unedited video of the complete unboxing of every Dashuri by J order.

If your order arrives damaged, defective, contains missing contents, or is materially different from the product ordered, please contact Dashuri by J within 24 hours of delivery.

Claims relating to damage, missing contents or an incorrect product cannot be considered without a continuous, unedited unboxing video.

The unboxing video must clearly show:

• The sealed package as received
• The shipping label
• The package being opened
• The contents being removed
• The product as received

The recording should begin before the package is opened and should continue through the unboxing process without cuts or edits.

This requirement is intended to document the condition of the package and product at the time of delivery.

Please retain the original packaging, shipping label and all packaging materials until your claim has been reviewed and resolved.

Every product is carefully inspected and quality-checked before it is packed and dispatched.

Where a genuine issue is established, the claim will be handled in accordance with our Refund Policy and applicable law.

Where a claim is approved, Dashuri by J will provide a replacement with the same product, subject to availability.

If the same product is unavailable, Dashuri by J will provide a refund for the affected product.

For an approved claim, Dashuri by J will bear the reasonable return shipping cost.

Refunds will be issued to the original payment method where applicable. The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.

For complete details regarding eligibility, evidence requirements, claim timelines and resolution of damaged, defective, missing or incorrect products, please refer to our Refund Policy.

Wrong or Missing Items

If you receive an item that is different from the item you ordered, or if your order contains missing contents, please contact Dashuri by J within 24 hours of delivery.

Claims relating to an incorrect product or missing contents cannot be considered without a continuous, unedited unboxing video as described in this Shipping Policy and our Refund Policy.

Please retain the original packaging, shipping label and all packaging materials until your claim has been reviewed and resolved.

Where a claim is approved, the resolution will be handled in accordance with our Refund Policy.

Delivery of Handloom and Handmade Products

Dashuri by J offers handloom and handcrafted products.

Certain products may have individual characteristics arising from the nature of handloom weaving, handcrafted production and traditional textile-making processes. Such characteristics may include minor variations in texture, weave, finish or appearance and do not necessarily indicate damage or a manufacturing defect.

However, if you believe that a product is defective, damaged, incorrect or materially different from what was ordered, please contact us within the timeframe and in accordance with the evidence requirements set out in our Refund Policy.

Cancellation and Refunds Relating to Shipping

Cancellation of an order, returns, exchanges and refunds are governed by our Refund Policy.

Dashuri by J does not accept change-of-mind returns or provide exchanges.

Where an order has already been dispatched, cancellation may not be possible.

Any approved claim relating to a damaged, defective, incorrect, missing or materially non-conforming product will be handled in accordance with our Refund Policy and applicable law.

Contact

If you have questions about shipping, delivery or the status of your order, please contact us:

Dashuri by J

Operated by: Anil Menon alias Adithya

Legal Name: ANILMENON

Address: First Floor, 2, Dr. Radhakrishnan Nagar Main Road, Thiruvanmiyur, Chennai – 600041, Tamil Nadu, India

Phone: +91 95008 49467

Email: info@dashuribyj.com